WARRANTY ONLY APPLIES TO IFG (ITALIAN FIRERAMS GROUP) PRODUCT IMPORTED BY IFG-NA, LLC IN AMARILLO, TX.
This warranty policy only applies to firearms purchased in the USA from licensed FFL dealers.
The manufacturers guarantee each product it produces is scrupulously checked against defects in materials, workmanship, aesthetics and functioning problems. In the event you find a defect in one of our products, you should immediately contact IFG. All warranty work will be performed or authorized by IFG.
All customers returning product for warranty service must first obtain an RMA (Return Merchandise Authorization). The request for an RMA (Return Merchandise Authorization) may be obtained through our web site, email or phone. Information required is name and address, model, serial number, and defect. It is the customer’s responsibility to adequately package the product to prevent shipping damage. Any damages which occur during transportation and handling will be the customer’s responsibility. We recommend insuring your package in an amount you feel is reasonable and with a tracking number. We are not responsible for loss or damage to aftermarket accessories, including, but not limited to, scopes, optics, rails, slings or any other attachments/accessories not original to the firearm as is from the factory before shipping. It is the customer’s responsibility to remove these prior to shipping the firearm to IFG.
ATTENTION:
The Italian Firearms Group warranty is valid for two years after the original purchase date to the original owner. Included are: free parts and labor for defects which have been found during use, wear of parts which shouldn’t be subject to wear, or excessive wear of parts subject to wear. Wood is covered against manufacturer defect only for 60 days from date of purchase. Cosmetic defects with wood are NOT included in this warranty. This warranty is specific to products manufactured by F.A.I.R., Pedersoli, and Tanfoglio ONLY. All others are subject to the warranty stipulations set forth in the operating manual that is included with the firearm and direct contact with the manufacturer is recommended.
The customer must provide evidence they are the original owner and proof of the purchase date with a receipt or other valid proof of purchase. In the event adequate evidence to support the first date of sale cannot be provided, IFG will use the date in which the gun first left its care, custody, and control in order to establish warranty validity.
In the event a defect which is covered by this guarantee is not repairable, the manufacturer will provide for a substitution of the product.
EACH PRODUCT MANUFACTURER RESERVES THE INDIVIDUAL RIGHT OF DEFINING THE TYPE OF DEFECT OF THE FIREARM AND THEREFORE TO STATE WHETHER THE DEFECT IS COVERED BY GUARANTEE.
The manufacturer’s decision will be fair but final. Should the manufacturer become aware of a defect of a product during the guarantee period, the defective part will be replaced. The guarantee does not cover parts subject to wear and corrosion.
For assistance in obtaining an RMA (Return Merchandise Authorization), please contact Italian Firearms Group at 800-450-1852 or info@ifg-usa.com.
ATTENTION: DELIVERY EXPENSES TO AND FROM THE SERVICE CENTER ARE NOT COVERED BY THE GUARANTEE AND WILL BE CHARGED TO THE CUSTOMER.
THE GUARANTEE IS VOID IN CASE:
– Inadequate ammunition has been used (any ammunition but those commonly on sale, reloaded ammunition, different from caliber and specification indicated on the firearm barrel)
– The product failed to be provided proper maintenance and cleaning
– The product has been modified without our prior consent
– Unauthorized, inadequate or incorrect repairs have been carried out
– Non-original spare parts were used
– Parts subject to wear and corrosion
– Damage (improper use of the gun by the user)
– Expired guarantee
In the above cases the repair, if completed, will be charged to the customer.
In case, for any valid reason, you do not have the possibility to obtain repair under guarantee at the shop where you bought the product, you may contact us directly for warranty service or questions:
Please be sure to include the following:
If you are an individual - copy of DL or GOVT IDContact information: full name, address, phone number, email address
– Make
– Model
– Serial number
– Proof of purchase
– Description of issue/s
– Pictures or videos of issue/s
If you are a dealer – FFLContact information: full name, address, phone number, email address
– Make
– Model
– Serial number
– Proof of purchase/date of A&D acquisition
– Description of issue/s
– Pictures or videos of issue/s
Italian Firearms Group
18250 W Interstate 40
Amarillo, TX 79124
Tel: (806) 398-0777
Email info@ifg-usa.com